[RADIATOR] Intermittent "User Database Access Error"

[Christian Kratzer]

Hi,

On Sat, 15 Dec 2018, rohan.henry at cwjamaica.com wrote:
> Hi All,
>
>
> Is this a bug in Radiator (4.12.1)? My ldap servers are all available. And there's no related logs in ldap for the failure below.
>
> Fri Dec 14 11:01:34 2018 953303: DEBUG: Handling with Radius::AuthLDAP2: CheckADSLBNG
> Fri Dec 14 11:01:34 2018 963789: DEBUG: Radius::AuthGROUP: CheckADSLBNG result: IGNORE, User database access error
> Fri Dec 14 11:01:34 2018 964037: DEBUG: Handling with Radius::AuthLDAP2: CheckADSLBNG2
> Fri Dec 14 11:01:34 2018 964269: DEBUG: Radius::AuthGROUP: CheckADSLBNG2 result: IGNORE, User database access error

this could be related to timeouts in openldap connections.

Check following parameter for openldap slapd

        idletimeout <integer>
               Specify the number of seconds to wait before forcibly closing an
               idle client  connection.   A  idletimeout  of  0  disables  this
               feature.   The  default  is  0.  You  may  also  want to set the
               writetimeout option.

If set openldap will close the socket upon timeout and radiator will only notice on the next request.

Greetings
Christian

-- 
Christian Kratzer                   CK Software GmbH
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