[RADIATOR] auth-error

[mejaz at cyberia.net.sa]

i have this error while trying to connect a user. please help thanks 
inadvance

Sun Aug 12 11:41:11 2018: DEBUG: Rewrote user name to 
alaa at 1024.cyberia.net.sa
Sun Aug 12 11:41:11 2018: INFO: Duplicate request id 8 received from 
212.119.67.25(21645): ignored
Sun Aug 12 11:41:17 2018: DEBUG: Packet dump:
*** Received from 212.119.67.25 port 21645 ....
Code:       Access-Request
Identifier: 8
Authentic:  <153>d8<165><167><132><203>=<208><187><189>a4<13>a<210>
Attributes:
         NAS-IP-Address = 212.119.67.25
         NAS-Port-Type = Async
         User-Name = "Alaa at 1024.cyberia.net.sa"
         User-Password = 
""n<162><173><21><154>U<184>r,4<176><178><209><145><231>"

Sun Aug 12 11:41:17 2018: DEBUG: Rewrote user name to 
alaa at 1024.cyberia.net.sa
Sun Aug 12 11:41:17 2018: DEBUG: Handling request with Handler ''
Sun Aug 12 11:41:17 2018: DEBUG:  Deleting session for 
alaa at 1024.cyberia.net.sa, 212.119.67.25,
Sun Aug 12 11:41:17 2018: DEBUG: Handling with Radius::AuthSQL:
Sun Aug 12 11:41:17 2018: DEBUG: Handling with Radius::AuthSQL:
Sun Aug 12 11:41:17 2018: DEBUG: AuthBy SQL result: IGNORE, User database 
access error
Sun Aug 12 11:41:23 2018: DEBUG: Packet dump:
*** Received from 212.119.67.25 port 21645 ....
Code:       Access-Request
Identifier: 8
Authentic:  <153>d8<165><167><132><203>=<208><187><189>a4<13>a<210>
Attributes:
         NAS-IP-Address = 212.119.67.25
         NAS-Port-Type = Async
         User-Name = "Alaa at 1024.cyberia.net.sa"
         User-Password = 
""n<162><173><21><154>U<184>r,4<176><178><209><145><231>"

Sun Aug 12 11:41:23 2018: DEBUG: Rewrote user name to 
alaa at 1024.cyberia.net.sa
Sun Aug 12 11:41:23 2018: INFO: Duplicate request id 8 received from 
212.119.67.25(21645): ignored


Thanks & Regards
Ejaz
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